bn89 Privacy Policy – How We Handle Your Data

Introduction

This Privacy Policy ("Policy") describes how bn89 ("we", "us", "our") collects, processes, stores, and protects personal information submitted by users ("you", "Player") of the bn89 online casino and sports betting platform at bn89.club. This Policy applies to all users who access the platform from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other cities and regions. By registering an account or using any part of our platform, you confirm that you have read, understood, and agree to the terms of this Policy.

bn89 is committed to handling all personal data with the highest standards of care, confidentiality, and security. We collect only what is necessary to provide you with a safe and enjoyable gaming experience, to comply with our legal and regulatory obligations, and to improve our services over time. We do not sell personal data, and we do not share it with third parties except in the limited circumstances described in this Policy.

Our Privacy Principles at a Glance

1. Information We Collect

We collect personal information from you directly when you register, deposit, play, or contact our support team, and indirectly through automated technical systems when you use our platform. The categories of information we collect include:

• Identity information: your full name, date of birth, national ID number (collected during KYC verification), and any government-issued documentation you provide.
• Contact information: your mobile phone number, email address (if provided), and any communication preferences you set on your account.
• Financial information: deposit and withdrawal records, payment method details (such as the mobile wallet number used for bKash, Nagad, or Rocket transactions), and transaction history on our platform. We do not store full card numbers for Visa or Mastercard transactions — these are handled by our payment processor.
• Gaming activity data: betting history, game session records, wagering patterns, bonus redemptions, and account balance history. This data is retained for regulatory compliance and dispute resolution purposes.
• Technical and device data: IP address, device type, browser type and version, operating system, referring URLs, and session timestamps. This data is collected automatically when you visit our platform and is used to maintain platform security and improve user experience.

2. How We Use Your Information

bn89 uses the personal information we collect for the following specific purposes. We do not use personal data for any purpose beyond what is described here without obtaining your prior consent:

• Account creation and management: to register your account, verify your identity through KYC, maintain your account settings, and process your login credentials securely.
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer, and to maintain accurate financial records in BDT.
• Regulatory compliance: to fulfil our anti-money laundering (AML) and know-your-customer (KYC) obligations, including identity verification, source-of-funds checks, and reporting obligations where applicable.
• Platform security and fraud prevention: to monitor for unusual account activity, detect and prevent fraud, investigate suspicious transactions, and protect the integrity of the platform and its players.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and provide assistance with account or payment issues in a timely and effective manner.
• Service improvement: to analyse aggregated, anonymised usage data in order to understand how players interact with our platform, identify areas for improvement, and develop new features and product updates.

3. Legal Basis for Processing

bn89 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: processing required to enter into or perform the contract between you and bn89 — including account registration, KYC, payment processing, and game operation.
• Legal obligation: processing required to comply with applicable laws and regulations, including AML/KYC requirements, tax reporting obligations, and law enforcement requests made through proper legal channels.
• Legitimate interests: processing carried out for purposes of fraud prevention, platform security, dispute resolution, and service improvement, where those interests are not overridden by your rights and freedoms.
• Consent: where we send you promotional communications about bonuses, new games, or seasonal offers, we do so only with your explicit consent, which you may withdraw at any time by contacting [email protected].

4. Sharing Your Information

bn89 does not sell, rent, or trade your personal data. We share personal information only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment service providers: we share the minimum necessary financial information with our payment partners (including bKash, Nagad, Rocket, Upay, and card processing networks) solely for the purpose of processing your deposits and withdrawals.
• Game technology providers: game studios and platform technology providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Microgaming) may receive anonymised session data for the purpose of game delivery and technical support. These providers do not receive personally identifiable information.
• Legal and regulatory authorities: we may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where we are legally required to do so, or where we determine in good faith that disclosure is necessary to prevent fraud, money laundering, or harm to third parties.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business assets, personal data held by bn89 may be transferred to the acquiring entity. We will notify affected users prior to any such transfer and provide information about the new data controller's privacy practices.

5. Cookies and Tracking Technologies

bn89 uses cookies and similar tracking technologies to operate the platform, maintain session state, prevent fraud, and understand how players navigate our site. A "cookie" is a small data file placed on your device by your browser when you visit our platform. We use the following categories of cookies: (a) Essential cookies — required for the platform to function, including session management and security tokens; these cannot be disabled without breaking core platform functionality. (b) Analytics cookies — used to collect aggregated, anonymised data about platform usage patterns; this helps us identify performance bottlenecks and improve the user experience. (c) Preference cookies — used to remember your account settings and display preferences between sessions.

You can manage cookie preferences through your mobile browser's settings. Please note that disabling essential cookies will prevent you from logging in or using core platform features. bn89 does not use third-party advertising cookies or share browsing data with advertising networks.

6. Data Security

bn89 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account and financial data, role-based access controls that restrict data access to authorised personnel only, regular security audits and vulnerability assessments of our platform infrastructure, and automatic session timeout and two-factor authentication options for account security.

While we apply industry-standard security practices, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, bn89 will notify affected users without undue delay and will take all reasonable steps to contain and remediate the breach. If you suspect that your account has been compromised, please contact our support team immediately at [email protected].

7. Data Retention

bn89 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. In practice, this means: account data and KYC documentation are retained for a minimum of five years following account closure, in accordance with standard anti-money laundering record-keeping requirements; transaction records are retained for a minimum of five years from the date of each transaction; gaming activity logs are retained for a minimum of three years for dispute resolution and audit purposes; technical and device data (IP logs, session data) is retained for up to twelve months, after which it is anonymised or deleted. When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you.

8. Your Privacy Rights

As a user of the bn89 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered mobile number and a description of your request:

• Right of access: you may request a copy of all personal data we hold about you, along with information about how it is being used and with whom it has been shared.
• Right of rectification: if you believe that any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing: you may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested or a complaint is under investigation.
• Right to withdraw consent: where we process your data on the basis of consent (for example, for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We will respond to all privacy rights requests within 30 days. In complex cases, we may extend this period by a further 30 days and will notify you of the extension and the reason for it. There is no fee for exercising your privacy rights.

9. Children's Privacy

The bn89 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data from our systems and close the associated account. If you believe that a person under 21 has registered an account or submitted personal data to bn89, please notify us immediately at [email protected].

10. Changes to This Privacy Policy

bn89 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal information. Your continued use of the platform following the posting of any changes constitutes acceptance of those changes. If the changes are significant, we may also send a notification to your registered mobile number.

11. Contact and Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bn89 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and professionally.

Email: [email protected]